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CPA has chosen to partner with AutoGrid to implement this program. Based in California since 2011, AutoGrid and its customers use AutoGrid software to deploy demand response (DR) programs which combine behavioral dispatch, dynamic pricing, and direct load control mechanisms to reduce or shift load during peak electricity usage times. In addition, AutoGrid uses its proven software system and its vast network of partners to provide turnkey programs to the electricity providers and utilities in the US including program design and implementation, payment processing, and consumer support. For additional information please visit www.auto-grid.com
An e-gift card will be sent to the email address associated with your SCE account. To make changes to your email address, please call the CPA Power Response Program customer support center operated by AutoGrid at 888-292-0502 or email us at powerresponse@cleanpoweralliance.org.
The CPA program started in January 2022. No end date is currently contemplated. However, the program is subject to CPA’s terms and conditions, which may be updated from time to time. Please review the terms and conditions.
Your devices are adjusted during a DR event in order to reduce your energy consumption. You may override this adjustment. The DR events typically last a few hours between 1pm-9pm on weekdays in the summer, but other times are possible. More details are below.
Thermostats:
In the case of Google Nest and ecobee thermostats, you will be notified via the app and the thermostat display. In addition, the house is pre-cooled (temperature setting is lowered) to minimize discomfort before each DR event starts. Please visit the following links for more information:
Google Nest: click here
ecobee: click here
In the case of Emerson Sensi, if you have the app, you will be notified via the app and thermostat display. If you do not have the app you will be notified via the thermostat display of a DR event. For more information click here
For all thermostats, you may opt out of the DR events. Please note that there will be no mandatory DR events. However, lack of participation in DR events could impact your ability to remain in the Power Response program in the future.
Google Nest thermostats will not be accessed (controlled) more than 20 times from May-1 to Oct-31 of each year between 1-9 PM PST and 20 times from Nov-1 to the next Apr-30 between 6 AM-9 PM PST; no more than 3 times per week, and no more than 4 hours in any given day, and not on holidays.
ecobee and Emerson thermostats will not be accessed (controlled) more than 20 times from May-1 to Oct-31 of each year between 1-9 PM PST and 20 times from Nov-1 to the next Apr-30 between 6 AM-9 PM PST; no more than 3 times per week, and no more than 4 hours in any given day, and not on holidays.
Electric Vehicle Chargers:
In the case of ChargePoint EV chargers, you will be notified by ChargePoint via email or text to your phone. The charging power may be reduced or rescheduled. At the conclusion of the DR event, car charging will resume as normal.
ChargePoint electric vehicle chargers will not be accessed (controlled) more than 100 hours per year in total; no more than 50 DR events in the year ranging in duration from 1 to 4 hours. A notification will be sent at least 1 hour prior to the start of the DR event, There will be no more than 3 DR events in one week. DR events can be scheduled weekdays, weekends, or holidays.
For Sunnova’s PowerGrid Protect™ Solar and Storage participants
Your battery is continuously optimized based on your home energy needs, weather, and solar availability. During DR events, your battery is programmed to fully supply your house with all the energy the battery is set up to support. The battery will reserve 20% for emergency use at all times. During blackouts or scheduled Public Safety Power Shutoffs (PSPS) events by SCE, your battery will not be accessed by AutoGrid.
Please click here to learn more about Sunnova’s PowerGrid Protect™ program.
Your battery may be accessed (controlled) up to 100 times per year at any time of the day but not more than three consecutive days and not more than 5 hours each time.
For SolarEdge Home Battery participants
Your SolarEdge Home battery is intended to be optimized based on your home energy needs, weather, and solar availability. During DR events, your battery is programmed to supply your house with all the energy the battery is set up to support. The battery will reserve 20% for emergency use at all times. During blackouts or scheduled Public Safety Power Shutoffs (PSPS) events called by SCE, your battery will not be accessed by AutoGrid.
Please click here to learn more about SolarEdge Home Battery program.
Your battery may be accessed (controlled) by AutoGrid up to 100 times per year at any time of the day but not more than three consecutive days and not more than 5 hours each time.
Home WiFi to connect your device.
Your SCE account login to give access to your meter data. If you do not have an SCE login, you will be prompted to create one to continue. You will be guided through the steps on the main program page to login to your SCE account. As part of the enrollment process, you must agree to share your SCE meter data with AutoGrid, which is CPA’s program administrator for the Power Response program, and to make AutoGrid your Demand Response Provider (DRP).
Please visit CPA’s Power Response webpage to enroll with three simple steps:
After completing these three steps you will be notified via email from powerresponse@cleanpoweralliance.org that your enrollment is pending. You will receive another email in approximately three to six weeks indicating the final status of your enrollment into the program.
Once enrolled in the program (see enrollment information below), you don’t need to do anything to participate. You will have the option to ‘Accept’ or ‘Decline’ DR event notifications*.
*Sunnova participants do not get notifications, but may view the activities of their battery through their Sunnova app.
All participants must have an active and dispatchable device in order to complete enrollment. Sunnova and SolarEdge participants must have their battery installed and receive permission to operate from the utility.
You will be notified via email from powerresponse@cleanpoweralliance.org that your enrollment is accepted or not accepted approximately three to six weeks after enrolling in the Power Response program. During the enrollment process, the California Independent System Operator (CAISO) will check to see that you are not currently enrolled in another conflicting DR program. If the process with CAISO finds that you are currently enrolled in another conflicting DR program, and you cannot be disenrolled from it you will receive a nonacceptance letter and will be unable to participate.
*Sunnova participants will be notified via email from Sunnova that your enrollment in the Power Response program is accepted or not accepted
You will be notified by powerresponse@cleanpoweralliance.org email approximately three to six weeks after registering your device if there is a conflict when you are being enrolled in the Power Response Program.
Yes, you can enroll more than one eligible device in the Power Response program. You must register each device and comply with the program’s terms and conditions to receive the financial incentives.
If you don't have any of the eligible technologies but would like to participate, please fill out the form here. You may qualify for a free Sensi thermostat and additional incentives.
No. At this time, we are not accepting customers with standard, non-wifi enabled thermostats.
You may withdraw from Power Response at any time with no financial penalty by contacting CPA’s Power Response customer support at 888-292-0502 or email powerresponse@cleanpoweralliance.org. Please include your name, street address, and SCE Service ID when requesting to unenroll.
The number of DR events per year will depend on your device and grid conditions.
Notification varies depending on the device or program. See “How will my device be used during Demand Response events?” above.
You will not be assessed any financial penalties for declining events. However, lack of participation in DR events could impact your ability to remain in the Power Response program in the future.
Once you agree to share your meter data as part of the enrollment process, you will authorize AutoGrid to be your Demand Response Provider (DRP). As a result, AutoGrid will have access to some of your utility information, including the customer name associated with the account, the service address, rate schedule, meter type, electric usage, billing data, and if you are enrolled in a utility demand response program. This data will be kept in a secure location according to Fair Information Practices as prescribed by the California Public Utility Commission (CPUC) guidelines. For more information on the DRP authorization process and data protocols, refer to the CPUC website here. For more information on AutoGrid’s privacy policy please click here.
Founded in 2017, Clean Power Alliance is the locally operated electricity provider for 30 cities across Los Angeles County and Ventura County, as well as the unincorporated areas of both counties. CPA is the fifth largest electricity provider in California and the single largest provider of 100% renewable energy to customers in the nation. CPA serves approximately three million customers via one million customer accounts, providing clean renewable energy at competitive rates. To view CPA’s 2020 Impact Report, click here. To learn more about CPA, please visit our About Us page.